Senior Account Director
About Coffee ‘n Clothes:
Coffee ‘n Clothes (CNC) is an experiential agency that blends culture, creativity, and commerce to create unforgettable brand experiences. We specialize in immersive activations, pop-ups, and brand storytelling that drive engagement and impact. Our clients range from global brands to emerging disruptors, and we pride ourselves on pushing boundaries and delivering premium, high-energy experiences.
In a Nutshell:
Serve as the senior strategic partner for top-tier clients—nurturing relationships from first pitch to long-term partnership.
Lead the development of robust, insight-driven experiential strategies that achieve business objectives and set new benchmarks.
Drive organic and net-new growth, identifying white space and pitching bold, innovative ideas that reinforce CNC’s industry leadership.
Oversee multiple marquee accounts with a focus on growth, retention, and measurable impact.
Author, negotiate, and manage complex scopes of work and multi-stream budgets. Advocate for smart investment and resource alignment.
Own cross-functional leadership across large-scale activations—ensuring strategic cohesion across creative, production, strategy, and client services.
Set the standard for delivery—keeping all work on brief, on budget, and ahead of expectations.
Shape and review high-level client presentations, clearly articulating creative vision, strategic insights, and ROI.
Leverage data and KPIs to measure success, influence client reporting, and optimize future initiatives.
Anticipate and address financial and operational challenges, applying strategic prioritization to maintain margins and excellence.
Lead, coach, and elevate Account Directors, Managers, and Coordinators—ensuring team growth, morale, and performance.
Champion CNC’s internal processes, optimizing workflows for efficiency, scalability, and quality.
Help evolve internal account service standards and best practices—creating tools, templates, and rituals that raise the bar and culture.
Collaborate with senior leadership to align client success with CNC’s broader vision and business goals.
Bring forward industry intelligence, best-in-class case studies, and new formats that inspire internal teams and differentiate CNC’s offerings.
Client & Business Leadership: Deep experience with high-profile brands and multimillion-dollar accounts. You’re a trusted advisor to C-level clients, helping them chart a path toward brand transformation.
Experiential Expertise: Mastery across large-scale activations, brand environments, pop-ups, and integrated campaigns. You drive impact whether it’s B2C, B2B, or hybrid.
Strategic Marketing & Storytelling: Proven ability to develop and articulate strategies that unite client goals, consumer insights, and creative excellence.
Financial Stewardship: Advanced budgeting and forecasting acumen. You manage profitability while pushing boundaries.
Creative Partnership: Strong understanding of the creative process and how to steer strategic development without compromising boldness or originality.
Event Risk & Compliance: Expert-level knowledge of permitting, compliance, and experiential logistics. You help clients feel confident navigating complexity.
Visionary Leadership: You set the tone, lead with clarity, and rally internal and external teams toward a shared goal. You model resilience and optimism—especially under pressure.
Powerful Communicator: A compelling presenter, active listener, and clear writer. You make every meeting purposeful and every interaction productive.
Decision-Maker & Escalation Pro: You know when to act, when to escalate, and how to drive resolution without losing momentum.
Relationship Maven: You build lasting trust across departments and clients—balancing empathy and candor to deepen partnerships.
Mentor & Culture Driver: You uplift those around you and foster a culture where creativity, collaboration, and high standards coexist.
Operational Mindset: You anticipate roadblocks, track key milestones, and keep multiple priorities moving in harmony.
Agency Advocate: You contribute to agency growth and reputation—not just in client delivery, but in how you lead, show up, and share ideas.
And Always...
Lead with hospitality. Assume positive intent. Be generous with your expertise and energy. Be resilient, thoughtful, and ready to raise the bar every day. This is leadership in the experience economy—and you’re here to shape it.
Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Salary Range: $135-155k (Commensurate with experience and location)
Recruitment Fraud Alert:
Please be aware of fraudulent job offers and emails claiming to be from our team. All legitimate communication will come from our team with a verified CNC email. We will never request sensitive information or payment during the hiring process. If you receive a suspicious message, do not respond and please report it to us at [email protected].